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I did not receive the welcome email to sign up for Cyndx
I did not receive the welcome email to sign up for Cyndx

Login issue | Troubleshooting | Domain whitelisting | Firewall

Wendy Canady avatar
Written by Wendy Canady
Updated over a year ago

If you did not receive the welcome email to sign up for Cyndx from [email protected], follow these troubleshooting steps:


1) Check your spam / marketing folders
2) Reach out to [email protected] to verify that the email was marked as delivered successfully

3) If the email was blocked by your firewall, please add [email protected] as a contact to receive emails from this address.
4) If you are still unable to receive emails, please contact your IT department regarding whitelisting requirements or reach out to [email protected].

For additional questions regarding access to Cyndx, contact [email protected].

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